Information to Clients Regarding the Complaints Lodging Procedure
Robinsons Bank is dedicated to develop honesty and integrity, maintain high quality of services, and fulfill the financial needs of the clients. We do recognize however, that occasionally we will not live up to your expectations or our promises.
Your comments are important. So if you have reason to suggest how we could have served you better, please do let us know.
If you have complaint about any aspect of our personnel, products and services then we would like to hear from you.
You can contact us by phone at:
637-2273 for Metro Manila
1-800-10-637-2273 for domestic toll-free calls
International Access Code + 63 + 2 + 637-2273 for international calls
Or you can send to our postal address at:
CUSTOMER CARE CENTER
Robinsons Bank Corporation
17/Flr. Galleria Corporate Center
Ortigas, Quezon City
If you wish to email us then use our online Feedback Form at www.robinsonsbank.com.ph or you can send directly details of your complaint to C3@robinsonsbank.com.ph.
Information you need to provide
To help us investigate and resolve the problem as quickly as possible, please provide the following information:
|•||Your Name and Address|
|•||Clear Description of your Concern or Complaint|
|•||Details of what you would like us to do to put it right|
|•||Copies of any relevant documents to support your complaint|
|•||Telephone or Mobile No. where we can contact you|
We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our customers. If, for whatever reason, you are not satisfied with the outcome of your complaint, you should get in touch directly with the Head of Complaint Management Committee (CMC) at Tel. No. (02)-7029502 email @ Angelito.Evangelista@robinsonsbank.com.ph.
Indicative Rate as of
Apr 24, 2014 • 10:03:19 AM