RobinsonsBank

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Cash Management


Complaints Management

Information to Clients Regarding the Complaints Lodging Procedure

Introduction
Robinsons Bank is dedicated to develop honesty and integrity, maintain high quality of services, and fulfill the financial needs of the clients. We do recognize however, that occasionally we will not live up to your expectations or our promises.

Your comments are important. So if you have reason to suggest how we could have served you better, please do let us know.

If you have complaint about any aspect of our personnel, products and services then we would like to hear from you.

You can contact us by phone at:
637-2273 for Metro Manila
1-800-10-637-2273 for domestic toll-free calls
International Access Code + 63 + 2 + 637-2273 for international calls

Or you can send to our postal address at:
CUSTOMER CARE CENTER
Robinsons Bank Corporation
Head Office
17/Flr. Galleria Corporate Center
Ortigas, Quezon City

If you wish to email us then use our online Feedback Form at www.robinsonsbank.com.ph or you can send directly details of your complaint to C3@robinsonsbank.com.ph.

Information you need to provide
To help us investigate and resolve the problem as quickly as possible, please provide the following information:

Your Name and Address
Clear Description of your Concern or Complaint
Details of what you would like us to do to put it right
Copies of any relevant documents to support your complaint
Telephone or Mobile No. where we can contact you

We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our customers. If, for whatever reason, you are not satisfied with the outcome of your complaint, you should get in touch directly with the Head of Complaint Management Committee (CMC) at Tel. No. (02)-7029502 email @ Angelito.Evangelista@robinsonsbank.com.ph.


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Customer Care Center

+63 2 637-CARE(2273)

Statistics   Statistics

Foreign Exchange
Indicative Rate as of
Apr 16, 2014 • 9:09:17 AM
CURRENCY BUY SELL
  USD 44.2500 44.7500
  CNY 6.8000 7.1800
  EUR 60.3600 62.5500
  GBP 73.3100 75.5900
  JPY 0.4000 0.4700
  SGD 34.8300 36.2100
  HKD 5.6500 5.8300
Trust Products
see graph
Indicative Rate as of
Apr 16, 2014 • 6:53:31 PM
Blue Fund 0.000000
Green Fund 0.000000
Balanced Fund 133.819961
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