RBank BPI Merger

You are not required to take any action while the integration of Robinsons Bank processes to BPI is ongoing. Rest assured that your account/s remain secure. Should there be any requirements or details needed, we will reach out to you through SMS and email. Please make sure that your contact information such as address, mobile number, telephone number, and email are up to date.

For now, you may continue using your existing Robinsons Bank account.  Once your account is integrated to BPI, your Account number will change.  We will send you communications to inform you of the specific changes in your Account number before and after the effective date of the change. Please make sure that your contact information such as address, mobile number, telephone number, and email are up to date.

You will be notified of any change prior to or upon integration of your accounts with BPI.

You will be notified of any change prior to or upon integration of your accounts with BPI.

Transaction and auxiliary fees will remain the same until further notice.

The PDIC maximum coverage is per institution. Once the integration of your account to BPI is complete, the maximum total coverage for all your accounts will be P500,000 in BPI.

There is no need to move your Robinsons Bank account to BPI.  Your account will be automatically integrated with BPI. We will officially communicate with you prior to the integration of your account with BPI.

However, if you would like to open a BPI account or purchase a BPI product prior to the integration of your Robinsons Bank account, you may do so – and we will be happy to assist you with the documentary requirements at your BPI branch of preference.

Not yet. You may open a BPI account in a Robinsons Bank branch after it has been integrated with BPI as a BPI branch.

If you wish to open a BPI account while integration of Robinsons Bank branches has not yet been completed, you may open new BPI accounts through the following channels:

1. Digital Account Opening. Please refer to this link for more details.
   https://www.bpi.com.ph/personal/bank/digital-banking/mobile/open-account-online
2. Any BPI branch near you

You may start transacting in any BPI branch once the integration of your Robinsons Bank account and branch of account is integrated with BPI. We will provide you with updates and information as to when you may start transacting in any BPI branch.

For now, you may not open a BPI account at a Robinsons Bank branch which has not yet been integrated with BPI.

If you wish to open a BPI account while your Robinsons Bank branch has not yet been integrated with BPI, you may do so at the nearest BPI branch.

At the moment, you may continue with your usual branch transactions at your Robinsons Bank branch of account. Rest assured that we will provide you with updates and information regarding changes to your Robinsons Bank branch of account.

As the integration process begins, we will conduct a review of our combined branch network as part of BPI’s branch banking strategies. This may result to reconfiguration of branch assignments in view of rising costs of maintaining the Bank’s service amid stricter regulatory requirements and growing competition.

All Robinsons Bank employees are now BPI employees. While the integration of your Robinsons Bank branch of account is not yet completed, you may continue to transact with your Robinsons Bank branch of account and personnel.

For now, there is no need to fill out new BPI forms and submit documents again. However, we encourage you to update your personal information whenever there are changes so we can service you better. You will be notified regarding documentary requirements with the integration of your accounts with BPI.

You will continue to enjoy the benefits of our SDB facilities at your preferred Robinsons Bank branch. Rest assured that you will be notified for any changes regarding our SDB facilities prior to the integration of the Robinsons Bank branch with BPI.

For now, there are no changes to your SDB rental rates. Should there be changes, you will be informed accordingly.

You can still continue to use your Robinsons Bank Debit Card for your transactions until we integrate your account with BPI.  You will be notified of any change prior to the integration of your account with BPI.

At the moment, there is no need to do so.  Your Robinsons Bank Debit Card can still be used for ATM withdrawals and purchases until we integrate your account with BPI.

Not at this time. You will be able to link your accounts to a single debit card once the integration of your account with BPI is completed.  An announcement will be made when this feature becomes available.

No action is necessary now. Your automatic payments enrolled in your current Robinsons Bank Debit Card will still push through while your Robinsons Debit Card is still active. You will be notified of any change or requirements for your automatic payments prior to the integration of your account with BPI.

Yes, your current Robinsons Bank VISA Debit Card can still be used for your online payments until its expiry date or until your account is integrated with BPI.

You may continue to use your existing Robinsons Bank checks for your transactions after the effective date of the merger. Your Robinsons Bank checks will still be honored for clearing and encashment. You will be notified of any change in the deadline for the use of Robinsons Bank checks once integration activities are completed.

You can still reorder new Robinsons Bank checks.  You may coordinate with your Robinsons Bank branch of account for assistance on this requirement. You will be notified of any change prior to the integration of your account with BPI.

Ordering of BPI checkbooks will be immediately available to clients after the Robinsons Bank account has been integrated with BPI.  You will be notified of any change prior to the integration of your account with BPI.

There will be no change in the remaining tenor of your Time Deposit.

No. Your Robinsons Bank TD arrangement will continue, and your TD certificate will still be honored until maturity date.

If you wish to change your Robinsons Bank TD certificate, you will have to terminate your existing time deposit and open another BPI TD account to get an updated one. We encourage doing this on your Robinsons Bank TD’s next maturity date to avoid Documentary Stamp Tax and termination fees.

Effective February 1, 2024, your RBank Trust / Invesment Management / Other Fiduciary Accounts were operationally transferred to the BPI Wealth system. A prior notice was issued regarding a three-day investment holiday from January 29 (Monday) to January 31 (Wednesday) to ensure a seamless transfer of records.

• New BPI Wealth Account Number and Account Officer

You will receive a new BPI Wealth account number which you can use for your future BPI Wealth transactions. A BPI Wealth account officer will also be assigned to your account to help you navigate BPI Wealth’s investment products and services. You will receive these information through a separate notice delivered according to your existing mailing arrangements. Kindly make sure that your records are updated in order to receive important announcements.

Additionally, you may continuously coordinate with your respective RBank branch officers / Relationship Managers as we collaborate to ensure that your financial goals are fully understood and supported. Rest assured that your accounts will be continuously managed in accordance with the existing RBank documentation.

• Records

A financial statement/report will be generated as of end of January 2024 and sent to you according to your existing delivery arrangements. From February 2024 onwards, you will be receiving your financial statements/reports directly from BPI Wealth.

Your RBank settlement account will be utilized for the time being but we encourage you to nominate your existing BPI deposit account, if readily available, for ease in execution of future transactions.

If you wish to open a BPI account, simply visit the BPI website for more details.

If you already nominated a BPI deposit account as settlement account, you can course your requests through BPI branches, for referral and coordination with BPI Wealth.

If you haven’t nominated a BPI deposit account as settlement account yet, we recommend that you continue to coordinate with your RBank branch officer / Relationship Manager for your BPI Wealth requests.

If you have any questions, feel free to get in touch with your respective RBank branch officers / Relationship Managers. Alternatively, you may email trustgroup@robinsonsbank.com.ph or contact (02) 8702-9500 locals 48744 or 48546. We will notify you should there be any changes in our contact information.

You can continue to use your Robinsons Bank passbook.
After the integration of your account to BPI is completed, we will replace your Robinsons Bank Passbook with a BPI Passbook, free of charge, on your next branch visit. You will be notified of any change prior to the integration of your account with BPI.

You may coordinate with your Robinsons Bank branch of account for assistance on the replacement of your passbook. You will be notified of any change prior to the integration of your account with BPI.

You may still purchase a Manager’s Check in your Robinsons Bank branch of account or any Robinsons Bank branch as usual.

Yes, Robinsons Bank Manager’s checks will still be honored for clearing and encashment after the effective date of the merger.

You can continue to enjoy the convenience of transacting through your RBank Digital Online Banking access. You will be notified and updated about changes to your online banking access as we integrate your Robinsons Bank accounts to BPI.

Yes, you may continue to enjoy the convenience of paying your bills through your RBank Digital Online Banking access.

After your Robinsons Bank account’s integration to BPI is completed, you will need to update your account number/s that are enrolled with billers and other third parties to ensure continuous debiting and/or crediting to your account/s.

Yes, you may continue to enjoy the convenience of automatically transferring funds to other Robinsons Bank accounts through your RBank Digital Online Banking access. You will be notified and updated about changes to your online banking services as we integrate your Robinsons Bank accounts to BPI.

Your accounts in Robinsons Bank will remain to be separate from your BPI accounts while the integration of your Robinsons Bank accounts into BPI is not yet completed.  Thus, you will be able to view your Robinsons Bank accounts in your RBank Digital Online Banking only and your BPI accounts in your BPI Online Banking only.

You will need to transact separately at Robinsons Bank branches for your Robinsons Bank accounts and with BPI branches for your BPI accounts.  We will provide you with updates and information regarding the integration of your Robinsons Bank accounts with BPI.

Your housing loan with Robinsons Bank remains unaffected while we go through our integration activities after the merger. You can still make your payments through Robinsons Bank branches and online channels. Any existing auto-debit arrangement with Robinsons Bank will continue. You will be notified and updated about changes to your housing loan prior to the integration of your loan account with BPI.

For now, there will be no change to the interest rates of your existing housing loan account with Robinsons Bank. You will be notified of any change upon integration of your housing loan account to BPI.

There is no need to fill-out or sign loan documents. The loan documents that you signed with Robinsons Bank will be recognized and honored by BPI.

Your auto loan with Robinsons Bank remains unaffected while we go through our integration activities after the merger. You can still make your payments through Robinsons Bank branches and online channels. Any existing auto-debit arrangement with Robinsons Bank will continue. You will be notified and updated about changes to your auto loan prior to the integration of your loan account with BPI.

For now, there will be no change to the interest rates of your existing auto loan account with Robinsons Bank. You will be notified of any change upon integration of your auto loan account to BPI.

There is no need to fill-out or sign loan documents. The loan documents that you signed with Robinsons Bank will be recognized and honored by BPI.

Your motorcycle loan with Robinsons Bank remains unaffected while we go through our integration activities after the merger. You can still make your payments through Robinsons Bank branches and online channels. Any existing auto-debit arrangement with Robinsons Bank will continue. You will be notified and updated about changes to your motorcycle loan prior to the integration of your loan account with BPI.

For now, there will be no change to the interest rates of your existing motorcycle loan account with Robinsons Bank. You will be notified of any change upon integration of your motorcycle loan account to BPI.

There is no need to fill-out and sign loan documents. The loan documents that you signed with Robinsons Bank will be recognized and honored by BPI.

You may still continue to send money through RBank Remit using your RBank Digital access, and it will not be disabled during the merger. You will be properly notified about your access in RBank Digital as we integrate your Robinsons Bank account into BPI.