Bringing better banking experience merits more awards for RBank in the global scene ALL its efforts are geared towards innovation in order to fulfill the changing needs of its customers and bring a better banking experience.
There is no wonder that Robinsons Bank (RBank) again caught the eye of global industry experts as it received recognition in the Asian Banking & Finance Retail Banking Awards 2021.
Two of its innovative banking solutions, the RBank Sign Up and GO!Salary Loan Online, were named as the Service Innovation of the Year and Consumer Finance Product of the Year, respectively.
Nowadays, many Filipinos will opt to do everything online and from the safety of their homes as the threat of the pandemic continues. That is why RBank came out with the RBank Sign Up, an award-winning innovation that lets clients open a bank account online in just a matter of minutes.
With RBank Sign Up, clients just need one (1) ID, and a mobile phone with internet connection to get started. The bank account details can be received within minutes, and the best part is there’s no need for the client to go to the branch to give clients a fast, easy and hassle-free sign up.
RBank also offers a range of products from a basic deposit account that only requires an opening balance of P100 to an IPONsurance savings account, which comes with free life insurance, for a minimum average daily balance of P20,000.
To date, more than 30,000 Filipinos have opened an account through RBank Sign Up. Customers can simply download the app via Google Play or the App Store in order to open a bank account.
RBank Sign Up is the first online bank account opening app that was launched during the pandemic, and has already received numerous awards. Among these awards include the Omni-Experience Innovator Award from the International Data Corporation (IDC), the Most Innovative Retail Banking Product 2020 from the International Business Magazine, and Most Innovative Digital Banking Product 2021 from the World Economic Magazine.
While the pandemic caused disruption in the lending business of several banks, RBank offered RBank’s GO!Salary Loan Online program, which was able to resume its activities mid-2020 and offered financial flexibility that is totally within reach. Its end-to-end digital process significantly improved the experience of its corporate partners and customers as processing time was significantly reduced from 1 to 2 weeks down to 1 to 2 working days.
Furthermore, the innovation reduced man-hours and maximized productivity. It also reduced risk factors and increased efficiency in the loan approval process.
Its digitization also allowed the bank to partner with companies in far-flung areas of Luzon, Visayas, and Mindanao.
In 2020, the GO! Salary Loan Online has been recognized as the Most Innovative Digital Transformation Initiative in the Philippines, by The Global Economics. Robinsons Bank continues to chart its path towards digitization with the goal of creating products and services that will enhance the customer experience to provide easier and more convenient banking services to clients.
The Asian Banking and Finance (ABF) Awards recognizes banking leaders that have “introduced groundbreaking retail banking products and services that proved to be industry game changers.”