Frequently Asked Questions

E2 Banking

1. What is RBank's Corporate Banking Website (e2banking)?

RBank's Corporate Banking is also known as e2banking. It can be accessed via this website https://www.rbank.com.ph/

2. Is there a mobile app for e2banking?

For now, e2banking can only be accessed via internet browser on your computer or on any smartphone
devices.

3. What internet browser is required to access the website?

e2banking will work on any internet browser. Internet Explorer with latest version is highly recommended for best viewing.

4. Can I access the e2Banking portal thru my smartphone and/or other devices?

Yes. e2banking is accessible through your mobile browsers such as Safari, Google Chrome, Internet Explorer, Firefox.

5. What to do when I forgot my client code?

For your Client Code, you may check the welcome email sent by RBank during the activation of your online access

6. How do I reset or unlock my password?

You may request to reset your password to the following: 

  • Your company’s password Admin for RBank e2banking; OR
  • Robinsons Bank After Sales Team thru the following contact details. Office hours are from 9AM to 6PM, Mondays to Fridays.

7. What is the minimum requirement in changing expired/new passwords?

  • Your new password must be atleast 8 characters long
  • Your new password must contain atleast 1 capital letter (i.e "A")
  • Your new password must contain atleast 1 lower case letter (i.e "a")
  • Your new password must contain atleast 1 numeric value (i.e "1")
  • Your new password must contain atleast 1 special character (i.e ~!@#$%^&*()_+)
  • The words "DELETE" and "ALTER" words are not allowed in your password
  • Your new password should not match your last 5 passwords.

8. What to do when login page prompts "You are not allowed to login at this moment?”
Users may do the following workaround before logging in:

  • Refresh the internet browser or the webpage
  • Clear browser or Clear cache and cookies
  • Access the e2banking website using a new tab or new browser

9.What to do when the login page prompts "User ID and/or Password does not match"?

  • Carefully check if the user ID, Password and Client Code are correctly encoded on the login page.
  • If there are more than 3 failed attempts, account will be locked out. Please refer to Number 6. How do I reset or unlock my password?

10. What to do when the login page prompts "User already logged on"?

You may request to unlock your account to the following:

  • Your company’s password Admin for RBank e2banking; OR
  • Robinsons Bank After Sales Team thru the following contact details. Office hours are from 9AM to 6PM, Mondays to Fridays.

11. What to do when the page prompts "www.rbank.com.ph says Unable to display the flash chart!"

Click OK and continue browsing.

12. How far back can we view our bank statements?

The bank statement date that will be viewable on your end will start from the date that your online access has been activated.

13. Can we download/print our SOA?

Yes. You have the access and option to View, Download and Print your SOA.

To Download, please follow the steps:

  1. Click Reports > REPORTS > View Reports
  2. Report code Dropdown > Select Statement of Account > Click Filter
  3. Click On Request
  4. Fill in the following and click Generate
    • Start Date
    • End Date
    • Account Number
    • Format Type (use PDF for better view)

14. What to do when the Account Summary/Account Activity reflect no data?

Extraction of current transactions is close to real time. You may try to access the feature after a few minutes since records might still be updating latest transactions during your access.

15. Can I transfer funds during weekends?

Yes. Transfer of funds can be done on weekends, even on Holidays.

However, only those who are enrolled to our Fund Transfer facilities (Fund Transfer, Batch EFT, Pesonet) can transact. If you are not yet enrolled, you may contact your branch of account for the requirements.

Clients who are enrolled to these facilities may be guided of the schedule below:

FT Facility Weekends Holidays Schedule of Processing
Internal Fund Trasfer YES YES Same-day Processing**
Batch EFT YES YES Same-day Processing**
PESOnet YES YES Next Banking Day Processing

** Crediting of funds will be based on credit date

 

16. How do I update my email address in e2banking?

You will need to accomplish a e2banking enrollment form signed by your Authorized Signatories. Please contact your Branch of Account or Sales Officer for further assistance.

17. How do we add new users or delete inactive users?

You will need to accomplish a e2banking enrollment form signed by your Authorized Signatories. Please contact your Branch of Account or Sales Officer for further assistance.