Loans Payment Extended Grace Period

In compliance with the “Bayanihan to Recover as One Act” (Bayanihan 2) and its Implementing Rules and Regulations (IRR), the Bank is updating its advisory and re-issuing its FAQs to address your queries on the 60-day grace period extension for consumer loans falling due from September 15 to December 31, 2020.


Period Covered

September 15, 2020 – December 31, 2020


Grace Period

One time sixty (60) day grace period


What loan products are covered?

  • Home Loan
  • Auto Loan
  • Personal Loan
  • mSME Loan
  • SBL Term Loan
  • Employee Loans
  • Sales Contract Receivables
  • Motorcycle Loans
  • Others: Letters of Credits, Bills Purchase, Guarantees and other contingent facilities)
  • Restructured Consumer and Employee Loans (subject to evaluation)

Who are eligible for the grace period?

All loans that are existing, current and outstanding as of 15 September 2020.


How will I know if I am qualified?

Please refer to eligibility criteria above.

SMS or Email notification shall be sent to the declared/enrolled contact information provided in your loan application or to the updated/latest contact information provided to the Bank.


Do I need to inform the Bank if I wish to avail of the relief?

Yes, should you wish to avail of the one-time 60-day grace period, please notify the bank on or before Oct 10, 2020. Otherwise, Post Dated Checks (PDCs) / Auto Debit Arrangement (ADA) / Salary Deduction shall be implemented.


Note that the chosen payment option shall be considered as final.


Where should I send payment option request?

Product Email Address
Personal Loans – JG accredited companies
Personal Loans – Accredited companies
Personal Loans – Direct
Home Loans
Auto Loans
Motorcycle Loans

Please ensure to send your final payment option (following the template shown below) to the designated email address per loan product.


Please be advised that I chose Payment Option ___ and I agree to the conditions pertaining to the said payment option.

Name of Client: ___________

Contact/Mobile Number: ___________

Email Address: ___________

Loan Account Number: ___________

Loan Type: ___________


Payment Options


For more information, please refer to the following links: