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Consumer Awareness Program

Products and Services

Products and

Consumer Awareness Program

We want your online experience to be pleasant and enjoyable. Banking online can be convenient and secure - if you take a few simple precautions.

Transact Only through Secure Websites

  • Do business only with companies you know and trust. Make sure that you carefully review the privacy and security statements of the web sites on which you transact business.
  • Beware of phony "look alike" websites, which are designed to trick consumers and collect their personal information. If you suspect a website that is not what it purports to be, leave the site. Do not follow any of the instructions it may present to you.
  • To visit the RobinsonsBank website, type the URL (Universal Resource Locator) directly onto your browser or use your personal bookmark. - for RobinsonsBank, the URL is or
  • All RobinsonsBank websites asking for sensitive information such as User ID and password will have valid security certificates. You can check the security certificates by looking for the yellow padlock symbol on the lower right of the status bar of your Internet Browser; if the lock is closed, this signifies that the website is encrypted to protect you when you enter sensitive information. This symbol may only be present when the website is requesting you for your information. Unfortunately, even the lock icon can be faked.  For further safety, double-click on the lock icon to display a security certificate information page of the site confirming the validity of the certificate and verify the website source which should be or If any of these tests fails, please contact our RobinsonsBank CustomerCare at +63 (2) 637-CARE(2273).
  • Avoid public computer terminals such as those in Cyber-Cafes when accessing your bank account information. If you do use these public terminals, make sure to clear the memory cache and transaction history before closing the Internet browser to remove any remaining information and avoid incidents of the stored information being retrieved by unwanted parties.

For Internet Explorer:

  • Click on "Tools" >> "Internet Options" >> "General".
  • Under "Temporary Internet Files", click on "Delete files" & "Delete Cookies".
  • Under "History", click on "Clear History".
  • Click on "OK" to save the changes.

For Mozilla Firefox:

  • Click on "Tools" >> "Clear Recent History".
  • Click on "Clear Now"

Protect your Passwords and Account Information

  • Ensure that no one is watching you while you key in your User ID and Password or any other sensitive information.
  • Make sure you do not save your sign-on information when logging in. Clear your browser's memory cache and history after each session so that your account information is removed.
  • Keep your Password confidential. Your Password should be memorized and not recorded anywhere.
  • Do not disclose User ID and Password or any other sensitive information such as address, mother’s maiden name, telephone number, social security number, bank account number or e-mail address.
  • Regularly change password and avoid using easy-to-guess passwords such as names or birthdays. Password should be a combination of characters (uppercase and lowercase) and numbers and should be at least 6 digits in length.

Monitor Your Transactions

  • Check your accounts on a regular basis by monitoring your transactions regularly.
  • Review your transaction history and bank statements as soon as you receive them to make sure that your statements reflect your transactions.
  • Immediately report any irregularities.

Use Software Protection

  • Make sure that your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure that you download the anti-virus updates as soon as you are notified that a download is available.
  • Make sure that your home computer has the most current Spyware scanner software to detect and eliminate spyware. Spyware, commonly known as adaware, keyloggers or Trojans, is embedded on a webpage, e-mail, spam mail or attachments. When you open the infected item, this software is secretly installed onto your computer. Spywares are capable of capturing your keystrokes as you enter your personal or account information online.
  • Install a personal firewall to help prevent unauthorized access to your home computer, especially if you connect through a cable or DSL modem.
  • Use the latest recommended Microsoft Internet Explorer or Firefox Browser version, or one that supports 128-bit encryption. Deactivate the "Auto Complete" function to prevent any user User ID and Password from being stored.
  • If you are using a Windows OS, ensure File & Print sharing is disabled while online, particularly if you are linked to the Internet via any broadband connection, digital subscriber lines or cable modems.
  • Avoid downloading suspicious programs that allow your PC to share files on the Internet.
  • Do not install software or run programs of unknown origin.

How to protect yourself online.pdf